OnTrack’s product development and clinical best practice decisions are guided by the following litmus test:
“Does this decision support the status quo healthcare environment in which patients are inactive bystanders in regards to their treatment, or does it encourage the patient to build the knowledge, skills, and confidence to manage their health?”
In today’s healthcare environment, applying as much technology as possible to the problem is often a default position. While there are great technological advancements in healthcare today, it is important to strike the correct balance between technology and patient engagement.
No single technology is a silver bullet, and a technological device cannot replace a motivated patient. Instead, our goal should be to positively influence human behavior, and encourage patients to be actively involved in the treatment process. This is accomplished by removing discouraging barriers to self-management and closing the feedback loop with the patient in time to make a difference. Technology must be inviting to the patient, and paired with an effective coaching and clinical support process.
The Whole Patient
OnTrack has been designed to take the whole patient into consideration. Developing programs to address the needs of specific patient populations, such as heart failure, makes sense; but heart failure patients generally have multiple comorbidities. This requires engaging the individual, not just treating a disease. As healthcare delivery continues to change, the OnTrack approach will become increasingly valuable in providing a single conduit though which the patient can stay connected with his or her entire ecosystem of clinicians.